Exchanges & Returns

Exchange & Return Period

You may request an exchange or return within 15 calendar days from the date your order is delivered to your home address or designated delivery point.

During the Christmas campaign period, the exchange deadline will be extended until January 12.

If you receive a defective, damaged, or faulty item, please contact our Customer Support team within 15 calendar days of receiving your order by emailing info@shopnisia.com.

Please note that once your return request has been approved, the parcel must be shipped within 3 calendar days.

NISIA reserves the right to refuse returns that:

  • are requested or shipped outside the established return period;
  • do not comply with the conditions outlined below;
  • are not returned in their original condition.

Items purchased during promotional campaigns or special sales periods may be subject to specific return conditions.

How to Return Your Order

Items purchased online may be returned directly through your customer account area.

To request a return:

  1. Log into your customer account.
  2. Open the relevant order.
  3. Select the item(s) you wish to return and submit your return request.
  4. Once your request has been approved, you will receive the return instructions and shipping details by email.

Please note:

  • Original shipping costs are non-refundable.
  • Return shipping fees may be deducted from the refund amount where applicable.
  • Exchanges are subject to stock availability.
Return Conditions

For hygiene, security, and quality assurance reasons, we do not accept exchanges or returns for items that:

  • Have been worn, used, washed, altered, or damaged;
  • Show signs of wear, perfume, makeup, deodorant, stains, or odors;
  • Do not include the original security label and tags;
  • Have a damaged or removed security label;
  • Are returned without original packaging where applicable.

All returned items are subject to inspection upon arrival.

NISIA reserves the right to refuse any return that does not comply with our Returns & Exchanges Policy.

Refunds

Once your return has been received, inspected, and approved, your refund will be processed using the original payment method within 5–14 business days, depending on your payment provider.

You will receive a confirmation email once the refund has been issued.